Technical Support
Support for your Domico self storage products
Get Support for your Products
Use our online support request form to submit a request for our products: DomicoCloud Web-based Management Software, DomicoPay Payment Processing, and Domico Stand-Alone.
Product Self Help
Need help with a topic or want to read more about your product? Check out our resources. Access Support Articles, Features, and Blog posts to learn more.
Our Contact Information
Ways to get a hold of a Domico technician seven days a week
Normal Support Hours
Voicemail*, Email, Online Form
All support request methods (VM/email/online form) receive the same guaranteed 2-hour callbackÂ
Monday (8 am – 5 pm) PDT
Tuesday (8 am – 5 pm) PDT
Wednesday (8 am – 5 pm) PDT
Thursday (8 am – 5 pm) PDT
Friday (8 am – 5 pm) PDT
* Phone-in support: We are temporarily monitoring voice messages only. Please leave a message for phone-in requests. Messages are checked frequently.
Weekend Hours
Limited Support – Email Only
Saturday (9 am – 1 pm) PDT
Sunday (9 am – 1 pm) PDT
Phone Numbers
Local:Â (510) 841-4155
Fax: (510) 644-3156
Domico Software Office
1220 Oakland Blvd, Ste 300
Walnut Creek, CA 94596
Email Addresses
DomicoCloud Updates
Get updates sent directly to your inbox
We periodically send emails listing DomicoCloud feature updates and fixes. Some examples include updates to: reports, notification templates, site map, settings and configuration, customer/unit specific, and API updates.Â
It is suggested that anyone who uses DomicoCloud sign up to receive these updates. If you are not receiving these updates and would like to, please complete the form below to be added to our email list.
DomicoPay Updates
Check on health of processing and merchant service
DomicoPay is our in-house credit card processing service and integrates directly into DomicoCloud and Domico Stand-Alone. The tightly integrated merchant service offers a consolidated solution for self storage businesses. With our team fully monitoring the back-end and front-end, Domico Software users enjoy the same gold-class service from our technical support team.
Visit the link below to check on the overall health of the DomicoPay services. The link also includes recent history updates and a subscribe button to receive notifications for when there are outages.
About Domico Support
Quality support for your Domico products
Our Support Team
Our customers are top priority here at Domico Software and providing quality support for their self storage software products is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service. Our technicians are thoroughly involved in the life-cycle of a customer’s software usage, from the beginning build-out to onboarding, and even expanding. Therefore, technicians become acquainted with each customer’s unique setup.
As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions.Â
Support Requests
The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples.Â
Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect.
What is Limited Support?
Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We’re typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.Voice messages are checked at the beginning but not guaranteed for the remaining hours.
Holiday Support Schedule
Limited support is available for some holidays, closed for others
2022 Holiday Support Schedule coming soon
MLK Jr.'s Birthday
Monday, January 17, 2022
VM, Email, Online Form (8:00 am – 5:00 pm Pacific)
Washington's Birthday
Monday, February 21, 2022
VM, Email, Online Form (8:00 am – 5:00 pm Pacific)
Good Friday
Friday, April 15, 2022
Email, Online Form (1:00 pm – 5:00 pm Pacific)
Memorial Day
Monday, May 30, 2022
VM, Email, Online Form (8:00 am – 5:00 pm Pacific)
4th of July
Monday, July 4, 2022
NO SUPPORT
Labor Day
Monday, September 5, 2022
VM, Email, Online Form (1:00 pm – 5:00 pm Pacific)
Thanksgiving
Thursday, November 24, 2022
NO SUPPORT
Day After Thanksgiving
Friday, November 25, 2022
VM, Email, Online Form (8:00 am – 5:00 pm Pacific)
Labor Day
Monday, September 5, 2022
VM, Email, Online Form (1:00 pm – 5:00 pm Pacific)