Technical Support

Support for your Domico self storage products

Get Support for your Products

Use our online support request form to submit a request for our products: DomicoCloud Web-based Management Software, DomicoPay Payment Processing, and Domico Stand-Alone.

Product Self Help

Need help with a topic or want to read more about your product? Check out our resources. Access Support Articles, Features, and Blog posts to learn more.

Our Contact Information

Ways to get a hold of a Domico technician seven days a week

Normal Support Hours

Voicemail*, Email, Online Form

Monday (8 am – 5 pm) PDT
Tuesday (8 am – 5 pm) PDT
Wednesday (8 am – 5 pm) PDT
Thursday (8 am – 5 pm) PDT
Friday (8 am – 5 pm) PDT

* Phone-in support: We are temporarily monitoring voice messages only. Please leave a message for phone-in requests. Messages are checked frequently.

Weekend Hours

Limited Support – Email Only

Saturday (9 am – 1 pm) PDT
Sunday (9 am – 1 pm) PDT

Domico Software Office

1220 Oakland Blvd, Ste 300
Walnut Creek, CA 94596

Phone Numbers

Toll Free: +1(800) 688-6181
Local: (510) 841-4155
Fax: (510) 644-3156

Email Addresses

DomicoCloud Updates

Get updates sent directly to your inbox

DomicoCloud

We periodically send emails listing DomicoCloud feature updates and fixes. Some examples include updates to: reports, notification templates, site map, settings and configuration, customer/unit specific, and API updates. 

It is suggested that anyone who uses DomicoCloud sign up to receive these updates. If you are not receiving these updates and would like to, please complete the form below to be added to our email list.

DomicoPay Updates

Check on health of processing and merchant service

domicopay by fullsteam

DomicoPay is our in-house credit card processing service and integrates directly into DomicoCloud and Domico Stand-Alone. The tightly integrated merchant service offers a consolidated solution for self storage businesses. With our team fully monitoring the back-end and front-end, Domico Software users enjoy the same gold-class service from our technical support team.

Visit the link below to check on the overall health of the DomicoPay services. The link also includes recent history updates and a subscribe button to receive notifications for when there are outages.

https://status.fullsteam.com/

About Domico Support

Quality support for your Domico products

Our Support Team

Our customers are top priority here at Domico Software and providing quality support for their self storage software products is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service. Our technicians are thoroughly involved in the life-cycle of a customer’s software usage, from the beginning build-out to onboarding, and even expanding. Therefore, technicians become acquainted with each customer’s unique setup.

As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions. 

Support Requests

The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples. 

Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect.

What is Limited Support?

Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We’re typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.Voice messages are checked at the beginning but not guaranteed for the remaining hours.

Holiday Support Schedule

Limited support is available for some holidays, closed for others

Thanksgiving Day

Thursday, November 25, 2021
No Support

Day After Thanksgiving

Friday, November 26, 2021
Limited Support – Email Only
(9 am – 1 pm) PDT

Christmas Eve

Friday, December 24, 2021
Limited Support – Email Only
(9 am – 1 pm) PDT

Christmas Day

Saturday, December 25, 2021
No Support

New Years Eve

Friday, December 31, 2021
Limited Support – Email Only
(9 am – 1 pm) PDT

New Years Day

Saturday, January 1, 2022
No Support