Support for your Domico Self Storage Products
Get Support for your Product
Use our online support request form to submit a request for our products: DomicoCloud Web-based Management Software, DomicoPay Payment Processing, and Domico Stand-Alone.
Product Self Help
Need help with a topic or want to read more about your product? Check out our resources. Access Support Articles, Features, and Blog posts to learn more.
Our Contact Information
Ways to get a hold of a Domico technician 7 days a week
Normal Support Hours
Voicemail*, Email, Online Form
Monday (8 am – 5 pm) PDT
Tuesday (8 am – 5 pm) PDT
Wednesday (8 am – 5 pm) PDT
Thursday (8 am – 5 pm) PDT
Friday (8 am – 5 pm) PDT
* Phone-in support: We are temporarily monitoring voice messages only. Please leave a message for phone-in requests.
Limited Support – Email Only
Saturday (9 am – 1 pm) PDT
Sunday (9 am – 1 pm) PDT
About Domico Support
Quality Support for your Domico Products
Our Support Team
Our customers are top priority here at Domico Software and providing quality support for their self storage software products is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service. Our technicians are thoroughly involved in the life-cycle of a customer’s software usage, from the beginning build-out to onboarding, and even expanding. Therefore, technicians become acquainted with each customer’s unique setup.
As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions.
The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples.
Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect.
What is Limited Support?
Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We’re typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.Voice messages are checked at the beginning but not guaranteed for the remaining hours.
Holiday Support Schedule
Limited Support is Available for some Holidays, Closed for Others
Monday, September 6, 2021
Thursday, November 25, 2021
Day After Thanksgiving
Friday, November 26, 2021
Friday, December 24, 2021
New Years Eve
Friday, December 31, 2021