Domico SELF STORAGE SOFTWARE SUPPORT
Domico Self Storage Software Product Support
Your self storage software support requests are answered by a live person and is guaranteed a 2-hour call-back time. We currently average 30 minutes with callbacks.
30-Day Priority Tech
Software order (each site) is assigned a 30-day priority technician. Questions and support requests are routed directly to the same technician.
Tele-training sessions are included with software orders for all facility staff. Additional basic and advanced training sessions available upon request.
Quality Support for your Self Storage Software Products
Customers are top priority here at Domico Software and providing quality support for their self storage software products is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service. Our technicians are thoroughly involved in the life-cycle of a customer’s software usage, from the beginning build-out to onboarding, and even expanding. Therefore, technicians become acquainted with each customer’s unique setup.
As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions.
Product & service support requests
The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples.
Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect.
What is Limited Support?
Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We’re typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.Voice messages are checked at the beginning but not guaranteed for the remaining hours.
SUBMIT A SUPPORT REQUEST
Complete the request form on the right to email Domico Software Support if you are having issues with your self storage software or DomicoPay payments. Requests submitted through here are received on the following days and times:
8:00 am to 5:00 pm PST
9:00 am to 1:00 pm PST
(emergency support requests are prioritized)
Please see holiday support days and times below.
** If the form is not working properly, please send your support requests directly to firstname.lastname@example.org **
** Only support requests will be processed from this form. Domico Software Support plans apply. If you would like to contact us with a general inquiry, please email email@example.com **
Domico Software | Holiday Support Schedule
Martin Luther King Jr. Day
Limited Support 9 am – 1 pm
Limited Support 9 am – 1 pm
Independence Day (Observed)