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Introduction to Pending Transactions
Pending transactions are typically created by the DomicoCloud system for tenants on AutoPay each month. Having the ability to cancel a Pending Transaction is helpful when a tenant requests to stop a scheduled payment from processing for whatever reason (i.e. change payment method).
Aside from DomicoCloud utilizing this feature for AutoPays, a facility manager can Create a Pending Transaction to schedule payments on future days. For example, if a customer is past due and cannot make their payment until a specific day in the future, the facility manager can schedule a payment with a card on file. Jump to Create a Pending Transaction.
Canceling a Pending Transaction
- Navigate to the Acct Activity tab on the customer’s account
- Click Edit… next to Pending Transaction Amount
3. Click Delete to remove the Pending Transaction.
The Pending Transaction line will now show 0.00.
** If the customer is renting more than one unit, repeat these steps for all units on the account. **
Create a Pending Transaction
DomicoCloud allows you to schedule payments without enrolling the customer in AutoPay. You may also need to do this if you’ve enrolled someone in AutoPay after statements have generated. The payment card must be saved in User Info > Credit Card to be processed this way.
1. Navigate to the Acct Activity tab on the customer’s account.
2. Click Create… next to Pending Transaction Amount
3. Set Transaction Type to Credit Card and add the rest of the information
4. Click Save to commit the change
** Pending Transactions are created for one unit at a time. If the customer is renting more than one unit, repeat these steps for all units that should be paid with this Pending Transaction. The Amount of each Pending Transaction should be the amount to pay that specific unit, not the combined amount due from all units. **
Pending Transaction Report
All active pending transactions (AutoPay and one-time) can be found in the Pending Transactions report. This is a “live” report so the contents will change as payments are processed. This report includes the following columns:
Tenant | Unit(s) | Process Date | Last Attempted | Attempts | Balance | Amount |
This report should be used to track AutoPays that do not process, (similar to the Payment Plan report in D7 Stand-Alone).
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