Domico Technical Support

2-hour Callback

Your support requests are answered by a live person and is guaranteed 2-hour call back. We currently average 30 minutes with callbacks.

30-day Priority Technician

Each software order is assigned a 30-day priority technician. Questions and support requests are routed directly to the same technician.

Teletraining Sessions

Teletraining sessions are included with  software orders for all facility staff. Additional basic and advanced training sessions available upon request.

Support Articles & Videos

Ready to send support articles and videos providing simple step-by-step instructions offer software users self-troubleshooting resources as needed.

get in touch

phone

TOLL FREE: 1(800) 688 – 6181
LOCAL:  (510) 841 – 4155
FAX:  (510) 644 – 3156

weekdays

Normal Support

MONDAY – FRIDAY
8:00 AM – 5:00 PM PST
Phone, Email, Fax

weekends

Limited Support

SATURDAY & SUNDAY
9:00 AM – 1:00 PM PST
Email Only

Domico Product Support

Our customers are top priority here at Domico Software and providing quality support is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service.

As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions. 

support requests

The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples. 

Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect. 

What is Limited Support?

Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We're typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.

Voice messages are checked at the beginning but not guaranteed for the remaining hours. 

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Submit a Support Request

Complete the request form on the right to email Domico Software Support. Requests submitted through here are received on the following days and times:

Monday-Friday
8:00 am to 5:00 pm PST

Saturday-Sunday
9:00 am to 1:00 pm PST
(emergency support requests are prioritized)

Please see holiday support days and times below.

** If the form is not working properly, please send your support requests directly to support@domico.com **

** Only support requests will be processed from this form. Domico Software Support plans apply. If you would like to contact us with a general inquiry, please email sales@domico.com **

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2020 Holiday Support Schedule


Independence Day Observed (Fri., Jul 03)
Regular Support | 8:00 am - 12:00 pm
Office Closed | 12:00 pm - 5:00 pm

Independence Day (Sat., Jul 04)
No Support | Office Closed

Labor Day (Mon., Sept 07)
Limited Support | 9:00 am - 5:00 pm

Thanksgiving Day (Thur., Nov 26)
No Support | Office Closed

Day After Thanksgiving (Fri., Nov 27)
Limited Support | 9:00 am - 5:00 pm

Christmas Eve (Thur., Dec 24)
Regular Support | 8:00 am - 1:00 pm
Office Closed | 1:00 pm - 5:00 pm

Christmas Day (Fri., Dec 25)
No Support | Office Closed

New Year's Eve (Thur., Dec 31)
Regular Support | 8:00 am - 1:00 pm
Office Closed | 1:00 pm - 5:00 pm

New Year's Day (Fri., Jan 01)
No Support | Office Closed

** Limited Support is available EVERY weekend

** On days with No Support, still leave us a Voice Message or Email
and we'll get back to you as soon as we're back on the support queue