Contact Us

TOLL FREE   (800) 688 – 6181
LOCAL          (510) 841 – 4155
FAX               (510) 644 – 3156
EMAIL           support@domico.com


Support Hours

Weekdays (Normal Support)

MONDAY – FRIDAY
8:00 AM – 5:00 PM PST
Phone, Email, Fax

Weekends (Limited Support)

SATURDAY & SUNDAY
9:00 AM – 1:00 PM PST
Email Only

Our Service During the COVID-19 Outbreak

Here at Domico Software, the health and well-being of our employees and their families is our top priority right now. To ensure everyone’s safety and to help contain the spread, we’ve issued our team to work-from-home until the ‘shelter in place’ order is lifted.

We understand that our customers rely on our products and services to successfully operate their business, this is why we plan on offering the same great support. With our setup, we’ll still be able to provide you timely and effective product installs and technical support. 

Although phone calls will not be answered by a live person, voice messages and emails are constantly monitored. A tech will call you once they’re able to respond to your request ticket. The best way to submit a support ticket is by using the “Submit Ticket Online” form below. The same support days and times apply.


About COVID-19

The Coronavirus (COVID-19) is a new disease that has spread nationwide. In efforts to slow the spread of the virus, everyone is advised to practice good hygiene and social distancing. Read The President’s Coronavirus Guidelines for America here.

Currently, San Francisco and parts of the Bay Area are ordered to ‘shelter in place’ until at least April 7, 2020 to curb the spread of the virus. Non-essential gatherings and non-essential travels are banned. Residents may still travel for necessary supplies and even encouraged to take walks, run, and hike.

Domico Product Support

Our customers are top priority here at Domico Software and providing quality support is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service.

As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions. 

Support Requests

The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples. 

Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect. 

What is Limited Support?

Limited Support is provided on weekends and some holidays (see Holiday Support Schedule). We’re typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests on days with Limited Support as the inbox is constantly monitored.

Voice messages are checked at the beginning but not guaranteed for the remaining hours. 

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Submit a Support Request Online

Complete the request form on the right to email Domico Software Support. Requests submitted through here are received on the following days and times:

Monday-Friday
8:00 am to 5:00 pm PST

Saturday-Sunday
9:00 am to 1:00 pm PST
(emergency support requests are prioritized)

Please see holiday support days and times below.

** If the form is not working properly, please send your support requests directly to support@domico.com **

** Only support requests will be processed from this form. Domico Software Support plans apply. If you would like to contact us with a general inquiry, please email sales@domico.com **

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Martin Luther King Jr. Day (Mon., Jan 20)
Limited Support | 9:00 am – 1:00 pm

President’s Day (Mon., Feb 17)
Limited Support | 9:00 am – 5:00 pm

Good Friday (Fri., Apr 10)
Regular Support | 8:00 am – 1:00 pm
Office Closed | 1:00 pm – 5:00 pm

Memorial Day (Mon., May 25)
Limited Support | 9:00 am – 5:00 pm

Independence Day Observed (Fri., Jul 03)
No Support | Office Closed

Labor Day (Mon., Sept 07)
Limited Support | 9:00 am – 5:00 pm

Thanksgiving Day (Thur., Nov 26)
No Support | Office Closed

Day After Thanksgiving (Fri., Nov 27)
Limited Support | 9:00 am – 5:00 pm

Christmas Eve (Thur., Dec 24)
Regular Support | 8:00 am – 1:00 pm
Office Closed | 1:00 pm – 5:00 pm

Christmas Day (Fri., Dec 25)
No Support | Office Closed

New Year’s Eve (Thur., Dec 31)
Regular Support | 8:00 am – 1:00 pm
Office Closed | 1:00 pm – 5:00 pm

New Year’s Day (Fri., Jan 01)
No Support | Office Closed

** Limited Support is available EVERY weekend

** On days with No Support, still leave us a Voice Message or Email
and we’ll get back to you as soon as we’re back on the support queue